New Car Servicing
Preserve your warranty, without the dealership pricetag
There is a lot of confusion and clouded truth around maintaining warranty and servicing. We're here to provide you with all the information you need to make the best decision for you.
Your new car can be serviced by any licenced mechanic who follows the logbook servicing schedule - and voila... warranty maintained!
If you want to know the nitty-gritty details keep scrolling!
Barr Auto Service Includes:
Engine oil and oil filter change
Engine flush and additives to help maintain efficiency
Test coolant and check coolant levels
Check radiator hoses and cooling system
Check fan and drive belts
Brake inspection and adjustment
Steering and suspension check
Test brake fluid
Electronic battery test and report
Check air and pollen filters
Check all lights
All fluids check and top-ups
Check tyres and tyre pressures
Full vehicle inspection
Advise if service items as recommended by logbook schedule
Full inspection report (including any items are due at the next service according to the logbook or wear patterns)
The Facts About New Car Servicing
The ACCC (Australian Competition and Consumer Commission) states the vehicle manufacturer’s warranty is a “promise about your new car and what they will do if something goes wrong” during a specified time as long as you’ve followed the manufacturer’s maintenance and service schedule (a fancy way of saying following the logbook servicing). They also say you have the choice of service provider… that’s the choice to stay with the dealership or go to any other licenced independent mechanic for your servicing and maintenance.
When undertaking new car servicing (aka warranty servicing) we ensure all components of the service are as per the manufacturer's standards and requirements. We make sure you are aware of any out of the ordinary service items required by the service schedule (spark plugs, brake fluid flush, transmission service, etc) to maintain your manufacturer's warranty - we aim to keep you informed at every service.
Maintaining Your New Car Warranty
Trying to understand what, who, when and where you need to be to maintain your new car warranty can be confusing with Bob saying one thing and Karen saying another; so we've done the research and compressed the information for you into an easy read. (There's a link down the bottom if you want to read the whole thing!)
Australian Consumer Law in Automotive Sales and Repairs states there are three fundamental conditions that require to be met to preserve your warranty; regardless of your choice of service provider.
Condition 1: By Qualified Staff
This requires the person working on your vehicle is capable and qualified to work on it; within a dealership or independent workshop.
This is where the physical logbook and reports on your invoices come into play - when we stamp and sign your logbook, we are providing evidence it's been serviced by a qualified mechanic, your reports show what items have been done for that service; whether it's just oil and filter required or a timing belt, to maintain your warranty it should be done.
This also means, if you ask your friend who is "a car-guy" to do a service in his driveway, this is a sure-fire way of voiding your warranty.
Condition 2: Manufacturer's Specification
There are two elements to this;
Firstly, the vehicle needs to be serviced when it's due; by time or kilometres, whichever comes first. Leaving your servicing beyond the required intervals (by time or kilometres) can see your warranty voided.
Secondly, all jobs specified by the manufacturer requires to be done at the corresponding interval services which are specified by the logbook service schedule.
At Barr Automotive we provide regular SMS reminders to book your vehicle in for service and we check what is due by the manufacturer's specifications on each service (and what's due next service) regardless of the vehicles warranty status.
Condition 3: Using Appropriate Quality Parts
The final condition is about acceptable parts; that being at minimum manufacturer's standards. This does not mean you require to go with Genuine Only to maintain your warranty, but an acceptable level of quality. In many cases, aftermarket parts match or exceed the quality of genuine parts, often saving your hip pocket.
All parts Barr Automotive uses are to a high standard of quality and come with a minimum of 12 months warranty.